This education is made for YOU!
The Master Classes are ideal for Communication Directors, Member Relations & Marketing Directors, Membership Directors, and General Managers. Every department has a role in Member Engagement, Communication, and Retention...therefore department directors in Catering, Golf, Tennis, Sailing, Food & Beverage and others will also find value in and benefit from this education. The Master Classes are perfect for team building.
Course Catalog
F&B Marketing Mini Course
This Mini Course will help you create tantalizing food & beverage imagery and spark a number of ideas to showcase your culinary team's talents. Learn to serve savory promotions for F&B programs and events.
The Food & Beverage Marketing Mini Course contains:
Lesson 1: Why? - Learn why it is so important to focus on this aspect of the club
Lesson 2: Equipment & Props - Everything you need to capture amazing photos and videos
Lesson 3: Three Rules & The Rule of Thirds - Strategies for capturing those fantastic images and videos
Lesson 4: Marketing - How to promote F&B in your club and see examples from other clubs
Lesson 5: Finding Inspiration - Where to go when you get stuck for ideas
All lessons include a detailed handout with notes to follow along. You also receive complimentary updates to the lessons and/or handouts. You can learn at your own pace, whenever it's convenient for you, as all materials are available at once. You'll login here and access all the materials.
Food & Beverage Marketing
Mini Course
$397.00 USD
Renovation Communication Mini Course
The Renovation Communication Mini Course will help you prepare your strategic communication plan when your club undergoes renovations of any kind. Be prepared for a full clubhouse renovation, a golf course re-imagination, tennis court resurfacing or even the parking lot re-paving.
The Renovation Communication Mini Course contains:
Lesson 1: Before Renovation - Before you break ground or demo a wall, create your strategic plan
Lesson 2: During Renovation - Learn how to keep members informed every step of the way
Lesson 3: After Renovation - Once the project is complete, maintain member enthusiasm and pride in a job well done
All lessons include a detailed handout with notes to follow along. You also receive complimentary updates to the lessons and/or handouts. You can learn at your own pace, whenever it's convenient for you, as all materials are available at once. You'll login here and access all the materials.
Renovation Communication
Mini Course
$397.00 USD
Crisis Communication Mini Course
This Mini Course will prepare you for the unexpected. Learn what to do to be prepared before, during and after a crisis situation. Members need stay informed and connected to the club, and your new crisis communication plan will help prepare you for whatever comes your way.
The Crisis Communication Mini Course contains:
Lesson 1: Before the Crisis - You never know when a crisis will hit. This is how you prepare for anything.
Lesson 2: During the Crisis - Learn how to keep members, the community and the press informed. Maintain member connection to the club, and learn how to work as a team to see each other through a crisis situation.
Lesson 3: After the Crisis - The crisis isn't over when it's over. Learn what follow-up is required and how to document what happened so you, or future employees are prepared.
All lessons include a detailed handout with notes to follow along. You also receive complimentary updates to the lessons and/or handouts. You can learn at your own pace, whenever it's convenient for you, as all materials are available at once. You'll login here and access all the materials.
Crisis Communication
Mini Course
$397.00 USD
Meet Shanna...
Shanna Bright is the Founder of Private Clubs Online and Bright Life Media. Her career in private clubs began as the Member Relations Director at City Club Los Angeles. Through Private Clubs Online, more than 1000 clubs across the US and internationally have participated in PCO programs. Shanna has spoken with several CMAA Chapters and has presented at national conferences for CMAA, CSCM, Asian Club Managers, ACCP and PCMA. She developed the online courses and membership program to deliver actionable strategies to improve engagement, communication and retention.